Frequently Asked Questions

Frequently Asked Questions (FAQs)

1. What sizes do you offer?
We offer a wide range of sizes, from XS to XXL. Size availability may vary by product, so be sure to check the size chart provided on each product page.

2. How can I find the right size for me?
Each product page includes a detailed size guide to help you choose the perfect fit. If you’re unsure, you can always contact our customer support for assistance.

3. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times will be calculated at checkout based on your location.

4. How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery times depend on your location and the shipping option selected at checkout.

5. Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email so you can monitor its journey to your doorstep.

6. What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase. Items must be unworn, unwashed, and in original condition. Please visit our Returns & Exchanges page for detailed instructions.

7. How do I start a return or exchange?
Simply go to our Returns Portal on the website, enter your order number and email, and follow the easy steps to process your return or exchange.

8. What if the item I want is out of stock?
You can sign up for a restock notification directly on the product page. We’ll send you an email as soon as the item becomes available again!

9. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. They make a perfect gift for any occasion!

10. How can I contact customer service?
You can reach our customer service team via email at haapparelseries@gmail.com or by using the live chat feature on our website. We typically respond within 24 hours.

11. Are your products sustainable or eco-friendly?
We are committed to sustainability and are continuously working towards more eco-friendly practices, including using organic materials and ethical manufacturing processes.

12. Do you offer wholesale or bulk orders?
Yes, we do! For wholesale inquiries, please contact us at haapparelseries@gmail.com with your business details.

13. How do I care for my apparel?
Each product has specific care instructions listed on the label and product page. Following these instructions will help maintain the quality and longevity of your garments.

14. Can I modify or cancel my order after placing it?
We try to process orders as quickly as possible. If you need to make changes, please contact us immediately. Once an order has been shipped, we can no longer modify or cancel it.

15. Do you offer custom or personalized apparel?
Currently, we do not offer customization or personalization services. Stay tuned for future updates!